Our team is generally the "first impression" of a facility. Our First Impresssions Team is here to be welcoming and friendly to everyone we see. We are informative to the workings of the site and equipped to meet the needs of the people from the time they drive to park, to the time they leave the facility.
Officers and staff that have backgrounds of the highest caliber.
Dedicated Account Managers (leaders) who are assigned to each client and who coordinate and oversee the operation and lead the officers assigned to the site. These account managers are empowered to take action and are trained to make quick, informed, and accurate decisions.
Coordination with Local Law Enforcement for local trends and patterns
Field Supervisors who work in the field supporting the Security Officers.
Special Response Officers who provide short notice additional service when required.
The most extensive background checking available for Security Firms.
On-site, proprietary computer-based systems to support the operation and provide reports and trends of incidents that occur at the site.
A professional training department which provides initial and on-going training to all employees keeping them current on all relevant aspects of security.
Local top management, meaning we can make decisions on a daily basis as opposed to quarterly reviews.
All members of The Hamblen Group are licensed by DOL as security guards. Management leads by example.
Whenever possible, all incidents are handled in a low-key manner. This means activity that does not draw attention from patrons or tenants to the incident.